Getting your customer service team ready for the fast approaching holiday season may seem like a daunting task for any e-commerce business.
During the busiest time of the year, you’ll want to have just the right number of reps delivering exceptional service to your customers.
2020 saw a surge of online orders like never before seen. Make sure your team is ready for anything that might come its way, from proper training to products inventory updates.
If that sounds familiar, this free ebook is for you! After reading it through, you’ll know exactly how to build an effective scaling plan for the holidays.
And while that’s great news for your business, you’ll want to make sure that your customer service team can handle the increasing volume of tickets.
In this guide, we’ll give you step-by-step instructions for: