How To Scale Your E-Commerce Team For The Holidays:
A Step-by-Step Guide
Getting your customer service team ready for the fast approaching holiday season may seem like a daunting task for any e-commerce business.
During the busiest time of the year, you’ll want to have just the right number of reps delivering exceptional service to your customers.
2020 saw a surge of online orders like never before seen. Make sure your team is ready for anything that might come its way, from proper training to products inventory updates.
If that sounds familiar, this free ebook is for you! After reading it through, you’ll know exactly how to build an effective scaling plan for the holidays.
business.
The online shopping trend driven by COVID-19 is only expected to continue this year. In 2020, online retailers saw two years’ worth of expected growth in just one season.
According to Adobe Analytics, holiday e-commerce sales increased 32% from 2019 to reach$188.2 billion globally in 2020.
And while that’s great news for your business, you’ll want to make sure that your customer service team can handle the increasing volume of tickets.
In this guide, we’ll give you step-by-step instructions for:
- Developing staffing projections
- Creating a staffing strategy
- Reducing ticket volume
Get access to our free guide to learn how to build an effective scaling plan for the holidays.