Live Chat Customer Support: A Complete Guide


Live chat can be one of the most valuable tools in your customer support team’s repertoire.

Not only does it allow customers to contact your support agents immediately, but it’s also a versatile and easy-to-use tool that benefits the lives of both the customer and the customer support agent they interact with.

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In this guide, you will learn how live chat can become a foundational tool in your customer support team’s daily routine, as well as:

  • The benefits of live chat
  • How live chat can drive sales
  • What KPIs you should be tracking
  • Our 6 tips for succeeding with live chat
  • And much more!

Download the guide today and see how live chat can transform your customer support offerings!


Based in Cambridge, Massachusetts, Peak Support is a rapidly growing services provider dedicated to providing exceptional support to high-growth companies. We offer a wide array of services including customer support, sales operations, and business process outsourcing. Our global delivery model enables us to provide service from the Philippines and the U.S. We hire the best agents in the business and we are relentlessly dedicated to helping our clients succeed.