PEAK SUPPORT'S GUIDE TO PHONE SUPPORT
A Complete Guide to Implementing Phone Support, Measuring Performance, and Positioning Your Support Team for Success
Deciding whether you should offer phone support can be a particularly complex topic. The truth is, factors like long hold times, complicated Interactive Voice Response (IVR) systems, and rude agents have contributed to giving phone support a bad rap. Additionally, phone support can be expensive to do effectively.
But we’re here to help you navigate Phone Support and how to successfully implement it!
In this e-book, you’ll find:
- Should your business offer phone support?
- How can you successfully implement phone support?
- What are the Key Performance Indicators (KPIs) that you should use to measure the success of your phone support program?
- If phone support seems valuable but you don’t have the capacity, what other options exist?
About Peak Support
.png "About-Peak(1)")
Based in Cambridge, Massachusetts, Peak Support is a rapidly growing services provider dedicated to providing exceptional support to high-growth companies. We offer a wide array of services including customer support, sales operations, and business process outsourcing. Our global delivery model enables us to provide service from the Philippines and the U.S. We hire the best agents in the business and we are relentlessly dedicated to helping our clients succeed.