Our Emerging Leaders Program (ELP) curriculum is now available, free, for anyone who wants to use it as a resource. The ELP curriculum is broken out into eight sessions and an interlude:
Session 1: Orientation
Session 2: Projecting Leadership Presence
Session 3: Becoming the Boss
Session 4: The One Thing
Session 5: Written Communication
Session 6: Fostering an Ethical Culture
Session 7: Feedback & Coaching
Session 8: Preparing to Lead
Interlude: Leadership Presence Practice
Each session includes activities, learning objectives, and agendas for seamless implementation with your own team of Emerging Leaders!
At Peak Support, we support the growth and thorough training of our customer support agents so that we can work together to deliver the best results for our clients. Our Emerging Leaders Program is meant to empower our team and advance what is, for them, a fulfilling and lifelong career in customer support.