Peak Support’s rapidly growing team is committed to providing nothing but the highest quality service to high-growth companies. Our global delivery model empowers us to not only provide individualized serves from the Philippines and the U.S., but also to hire the best agents in the business.
“Peak Support was my first hire. I’ve been building Public Rec for the last two years on my own with a focus on staying lean. A few months back we hit a nice stride. Our technical leisure apparel found a solid niche. I could no longer keep up with the onslaught of support tickets. Peak Support stepped in and implemented a Zendesk solution and staffed a team. Initially, I didn’t want to give up control of customer support. Turns out, I should have brought on Peak Support months earlier. They’ve allowed me to focus on other aspects of growing Public Rec while maintaining a premium shopping experience for our customers. It’s been a huge win. My team lead is an all-star. Also, whenever I need advice on anything I know that Jonathan and his team are always available”
“From inception, we recognized customer experience as a differentiator, so Peak Support was a no-brainer. Peak Support was critical in upping our support game. Today, we respond to our customers in about 10 hours — which is 15 hours better than the industry average! We also turned on chat which led to a significant boost in sales. We’re so happy that we’ve partnered with Peak Support.”