WILL ARTIFICIAL INTELLIGENCE REPLACE CUSTOMER SERVICE AGENTS?
Whether you own a call center, work in one, or run a multinational service team, our comprehensive white paper will answer your questions about the future of AI in customer service.

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Here’s What You’ll Learn
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When do the “experts” say AI will replace human agents … and what’s the real answer?
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The 3 major challenges - and 4 smaller ones - hindering the growth of AI in call centers.
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7 companies - from startups to IBM - competing to lead the way in call center AI.
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What ticket volume is required for an AI bot to reach 20%, 40%, and 80% accuracy?
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What percentage of tickets can AI bots answer today, without human review?
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How quickly will artificial intelligence improve?
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